Refund & Cancellation Policy

Last updated: October 30, 2026

Welcome to Krinvi Technologies Private Limited ("we," "our," or "us"). This Refund & Cancellation Policy explains the terms and conditions related to refunds, cancellations, and transaction disputes arising from the use of our fintech platform, website, mobile applications, and associated services.

1. General Policy

Krinvi Technologies Private Limited provides technology-based financial services, including mobile recharges, utility bill payments, and payout solutions. All transactions are processed through relevant service providers, banking partners, and payment networks. Refunds and cancellations are subject to transaction status and applicable service provider policies.

2. Cancellation Policy

Once a transaction has been successfully initiated and submitted for processing, it generally cannot be cancelled or reversed. Users are advised to verify all transaction details before confirming any payment.

• Successfully processed transactions cannot generally be cancelled.
• Pending transactions may be reviewed depending on the status received from the service provider.
• Cancellation requests for transactions already processed by third-party networks may not be accepted.

3. Refund Eligibility

Refunds may be considered in the following circumstances, subject to verification and confirmation:

• The amount has been deducted from the user's account, but the transaction has failed.
• A transaction remains unsuccessful despite payment confirmation.
• A duplicate transaction has occurred due to a technical error.
• A refund has been approved by the relevant service provider or banking partner.

4. Non-Refundable Transactions

Refunds will generally not be applicable in the following situations, subject to applicable consumer protection laws:

• Transactions successfully completed and confirmed by the service provider.
• Payments made to an incorrect mobile number, account, or beneficiary due to incorrect details entered by the user.
• Requests arising from a change of mind after successful transaction processing.
• Transactions completed successfully but disputed without a valid reason.

5. Refund Processing Time

Eligible refunds will be processed after the transaction has been investigated and approved. The time required for the refund to reflect in the user's account may vary depending on the payment method, banking partner, and payment network. Refunds will be handled in accordance with applicable regulatory requirements.

6. Refund Request Procedure

To raise a refund request or report a failed transaction, users should contact our support team and provide the following details:

• Transaction ID or reference number.
• Date and amount of the transaction.
• Registered mobile number or relevant account details.
• Payment confirmation or transaction proof, if available.
• A brief description of the issue.

Our support team will review the request and coordinate with the concerned service provider or banking partner to investigate the matter.

7. Transaction Disputes

Users can contact our support team to report transaction-related issues, unauthorized transactions, or payment discrepancies. All complaints will be reviewed and addressed in accordance with applicable laws, regulatory requirements, and relevant service provider policies.

8. Policy Updates

Krinvi Technologies Private Limited reserves the right to modify or update this Refund & Cancellation Policy at any time. Any revisions will be published on our website with the updated date. Continued use of our Services will be subject to the revised policy.

9. Contact Us

For refund requests, cancellation-related queries, or transaction disputes, please contact us: